Why Choose Us?

There are so many reasons in using a professional pet shipper. Convenience is not the only rationale in using a professional pet shipper. At Pet Express, we know every detail and we properly address these. By doing so, we will assure you a peace of mind.

What happens usually…

Inexperienced pet shippers will always fall in to trouble due to complicated and ever changing regulations. International pet travel is heavily regulated by respective governments, government agencies, customs, quarantine agencies and transit countries. Each of these policy setting agencies frequently amend the rules and regulations and generally these regulations are not notified to the general public. This means, even the airlines are not required to share updated rules & regulations to ensure a smooth relocation process for your beloved pet.

Furthermore, Pets shipped without complying with ALL requirements set by respective destination governments are subject to being;

  • Denied flying on the scheduled flights
  • Refused entry at the destination airport and return back to the origin country
  • Not released from the Airport authorities or quarantine departments after arrival at the destination country
  • Put in to unnecessary quarantine stations for a certain time period

 

If any of the above happens, it will definitely upset the pet owner and the whole family. These pet shipments can consequently become difficult or impossible to correct and sometimes the correction process could be very costly.

Pet Express has unsurpassed experience in shipping pets to / from Sri Lanka, in to many different countries, and our specialist team will ensure you that all of your Pet's international travel requirements are met accordingly and your Pet's journey will be planned smoothly and stress-free. Our pet relocation specialists are constantly updated on the ever changing international rules & regulations as we constantly communicate with all respective agencies around the world. We always go the extra mile to ensure that your beloved pet travels in a stress free condition without any hiccups.

We keep a close relationship with all the major airlines and their regulations. By doing so, we also know the best route to take your pet to the required destination. Moreover, our pet relocation specialists track the travel of your pet and will ensure that the pet will arrive at the destination safely without any hiccups. In rare cases of unforeseen situations, our team will know exactly what to do and will keep you informed at all times.

By working closely with the pets' owners, our team offers personalized attention to each pet's individual needs and wants. We extensively discuss the relocation process with the pet owners in order to avoid any surprises half way through.

At Pet Express, we are professionals in the international Pet relocation industry. We can be the international travel agent for your beloved pet and we strive to provide efficient, and premium service...Always and all the time!

Our Approach

When you first contact PET EXPRESS - SRI LANKA, either by telephone or email, you are put in touch with an experienced Pet Relocation Consultant familiar with your destination region who will obtain all of the necessary details to provide you with an accurate quotation and answer any questions you might have about the move.

Once you provide us all the required information about the pet travel, we will provide a precise estimate / quotation which covers all required services, including the airlines we will be using, flight routing, and other necessary details.  This ensures you know what to expect before our services begin. Your precious pets' relocation process will be handled by someone who is very familiar and experienced with the latest import/export requirements for your destination.  This experience is invaluable to our customers, providing assurance and confidence in a stressful situation.

We at Pet Express, always plan your pet's relocation process carefully and meticulously. Our pet relocation specialists have helped hundreds of clients to relocate their beloved pets to reach their new homes.

Moreover, we always emphasize on the pets' safety and comfort! We consistently ensure that the required paperwork is processed properly in order to carry out a smooth transition. We are true pet lovers...We always handle your beloved pets with a soft voice and gentle hands.

Our Code of Ethics

We adhere to the International Pet and Animal Transporters Association (IPATA) code of ethics:

1 . To provide the highest standard of care for the animals entrusted to us, being constantly attentive to their security, safety and wellbeing, and to place their welfare above all other business concerns.

2 . To obey all applicable international, federal, state and local laws as well as licensing requirements governing animal care and transportation.

3 . To respect the issuing and registration of all patents, trademarks and copyrights.

4 . To deal honestly and fairly with our colleagues and with the public including paying all accounts due according to the terms agreed upon as well as to represent our products and services fairly and honestly.

5 . To avoid any slander or defamation of my colleagues and to avoid unfair competitive practices, actions or business practices in general which would result in dishonor upon or distrust of our colleagues or the animal transportation industry in general.

6 . To respond within 30 days to any notification by the IPATA Ethics Committee of a filed complaint.

Our Code of Ethics

We adhere to the International Pet and Animal Transporters Association (IPATA) code of ethics:

1 . To provide the highest standard of care for the animals entrusted to us, being constantly attentive to their security, safety and wellbeing, and to place their welfare above all other business concerns.

2 . To obey all applicable international, federal, state and local laws as well as licensing requirements governing animal care and transportation.

3 . To respect the issuing and registration of all patents, trademarks and copyrights.

4 . To deal honestly and fairly with our colleagues and with the public including paying all accounts due according to the terms agreed upon as well as to represent our products and services fairly and honestly.

5 . To avoid any slander or defamation of my colleagues and to avoid unfair competitive practices, actions or business practices in general which would result in dishonor upon or distrust of our colleagues or the animal transportation industry in general.

6 . To respond within 30 days to any notification by the IPATA Ethics Committee of a filed complaint.

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